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News & Blog » 7 Interview Questions for a Support Worker Candidate

7 Interview Questions for a Support Worker Candidate

Published on 5th Dec 2016
Encompass Blog and Updates

It takes a special kind of person to work in our industry. We don’t just support people; we help them achieve their aspirations. We help them, in a very real way, change their lives and that’s no small thing. This is more than ‘another day at the office’.

If you’re considering a career with Encompass then read on because we’ve compiled a list of 7 typical questions asked in our interviews for Learning Disability Support Workers, as well as a short explanation on why we ask them.

  1. What do you think are the most important factors to ensure successful team work?

Being a team player is vital at Encompass so we like to ask this question to not only find out whether your values line up with ours but, also, to get an insight into your own thoughts.

We’re always looking to improve and, if there’s a certain aspect of team work you feel is really important, we may just put this into practice.

  1. How would you go about trying to communicate with someone who has little or no speech?

Encompass supports many vulnerable people with learning disabilities, dementia and other challenging health conditions.

Because of this, it is important for you to be calm and considerate with service users at all times including, for example, people who have limited speech abilities.

Altering the way you communicate with different people is crucial in providing the best care possible and this question allows us to get an idea of any previous experience you have in this area, as well as techniques you have found particularly useful. (also being open to the use of assistive technology and learning other forms of communication systems)

  1. What tasks do you think you might be required to do on a daily basis to ensure the home runs smoothly?

This helps us to take a deeper look at your experience in care & support and, for those without experience in the industry, gives us a chance to explain the role in more detail.

From here, we can also help to answer questions you may surrounding your daily responsibilities at Encompass.

As well as being a way for us to gauge whether you are the right person for the job, our interviews are also a perfect opportunity to ascertain if the role is the right one for your skills and career aspirations.

  1. What do you think are the most important factors to ensure people feel happy and secure?

What really makes us feel happy and secure?

This is an important question and one which all Encompass staff should be regularly asking themselves.

It is our responsibility to provide person-centred support to all of our service users in order to ensure they have possible quality of life at all times.

By learning what makes you happy, as well as what you think is most important to the people we support, we will be able to get a better understanding into who you are and what you could bring to Encompass.

  1. What personal qualities and skills do you have that you believe will aid your role within Encompass?

Everyone is different and has unique skills and talents.

Encompass recognises this and wants the best for all of its service users, as well as our staff. If you feel you have a specific skillset which you think would benefit Encompass, let us know.

Knowing your personal qualities and skills will help us match you to the service users we support, we like to involve the people we support in the recruitment process, this is why we ask people to come for an ‘informal visit’ – it’s a great opportunity for you to see if the role is for you and equally gives the people we support an opportunity to meet you. 

We also look at your personal qualities and skills to see whether you’re compatible with the people we support.   For example, if someone we support likes to go swimming, it’s important their support staff is able to swim.

  1. What is your understanding of confidentiality?

 A backbone of our organisation, ongoing confidentiality is a must as it helps us to protect our service users.

We’d like to know how you’ve implemented confidentiality into previous roles as well as how you expect it will affect your role at Encompass.

If you have no experience of working in social care, we can also use this time to explain how we approach this matter and clear up any questions you may have regarding confidentiality.

  1. What would you do if you saw a work colleague doing something that you thought was wrong or against what you had been taught?

Working in a team means we need to look out for each other and address any behaviour which we feel may be problematic.

Occasionally, you may spot another member of the Encompass team doing something which you feel is perhaps not best practice or simply something you are unsure of.

We would like to know how you would approach this issue and, ultimately, how you feel difficult situations such as this should be addressed.  This helps to protect the people we support which is a responsibility of us all.