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Encompass uses person-centred care in order to support individuals and to overcome barriers, which allows people to achieve all they want from life, in both domiciliary and residential settings.
Coping with learning disabilities and enduring mental health issues can be a challenge. For some it can feel insurmountable without the proper support. Choosing to enter into a residential setting or seek out ongoing help is a difficult and deeply courageous decision, but with that support lasting positive change can be achieved.
We want to do the very best for all the people we support, whatever their needs or circumstances, in order for them to get the best from life. We will ensure that you are involved in your support, work together with you to meet the outcomes of your support plan and help you access the right healthcare.
You will have lots of opportunities to take part in activities, whether at home or out and about. We can help you to attend college or secure employment. We work with you to achieve what you want out of life. We will support you to make the choices you want and our aim is to give you as much independence as you want and help build your confidence.
PLEASE NOTE: Encompass (Dorset) train all their staff in the MAPA approach to the safe management of behaviour in an emergency situation, which is a CPI specialised method.
As part of our effort to continually review and improve upon our support service, we identified a real need to improve upon our recording processes.
Support notes, medications, support plans and risk assessments must all be kept up to date. Manually written notes are vulnerable to errors or being misplaced, plus there is the inevitable duplication of work in having to type them up.
Whilst we have always had strict processes to safeguard against that happening, we’ve recognised that the risk exists.
We also identified a need and desire for our staff to spend more time with our service users, supporting them in achieving their goals.
The solution came in the form of a system called Nourish.
Nourish allows us to access support notes, record and update notes and create plans all in real time, from both desktop and mobile devices.
We can also instantly back up vital data to a secure server and generate accurate and detailed reports on demand.
The real benefit, however, is that it frees up staff time. Whilst record keeping is a vital part of what we do, our people are at their best when working with individuals and supporting them to get what they want from life.
Nourish also has the capacity to allow the individual's support circle (with their permission) to review their progress. This is especially important when that support network is further afield as it gives them the reassurance they need.
By removing a manual process and streamlining the digital process, we have created a situation where recording requirements are met whilst freeing time to spend with the service users. This not only makes our teams happier but – and most importantly – the people we support happier too.
Adult Access Team
PO Box 7184
Tel: 01305 221016
Out of Hours: 01202 657279
Dorset Supporting People
Tel: 01305 251000
Dorset Social Services
Tel: 01305 251000
Tel: 0161 929 9777
Or visit: www.crisisprevention.com