The Encompass Promise

We believe that everyone should be treated with respect and consideration and we promise that:

We will help you to:

  • Make everyday choices for things like meals and activities
  • Meet your friends and family, become part of your local community and follow your chosen religion
  • Look after yourself, your health and your property
  • Support you to look after your own room, share household jobs and have a say in the way your home is run
  • Learn new things to do and new ways to deal with your problems

We will:

  • Always listen to you and involve you, or your carer or advocate, in decisions that affect you
  • Be consistent in our support.  Support you in the way you want
  • Always treat you and speak to you with kindness, respect and consideration
  • Make sure your home is clean, tidy and safe
  • Let you have time on your own when you need this
  • Always try and find someone to help if you are unhappy
  • Welcome your friends and family at any reasonable time
  • Respect your rights
  • We help to look after you and help you get the most out of life
  • Everyone has their own room with a lockable door
  • We will always respect you as an individual and help you to feel good about yourself.
  • We will help you to make good choices to keep you happy, safe and healthy
  • We will make sure you have the right support in place, including a support plan, and have access to the right healthcare
  • We will give you lots of opportunities to take part in activities both at home and in the community
  • We will help you when you need help with something, whatever it may be

We hope you will always be happy with us, but if you ever feel you need to complain, we will make it as easy as possible and sort it out as quickly as possible. 

Please refer to Our Complaints Guide.


Contact Us

Encompass Dorset
Driving Up QualitySocial Care CommitmentReach